At a glance
| Akili | ReviewTrackers | |
|---|---|---|
| Collecting feedback | ||
| Review sites | Google, Trustpilot, Tripadvisor, Yelp, Uber Eats, Deliveroo, Facebook, Instagram, Bluesky, the App Store, Reddit and X; other review sites and sources added on request | "100+ sources" (source), including Yelp, Uber Eats, Deliveroo, Just Eat and Grubhub (source) |
| Social comments | Instagram, Facebook, TikTok and Bluesky comments analysed with reviews | Not found |
| Your own data | Surveys, CRM and helpdesk tickets, CSV upload and API | CSV import of review-format data (source) |
| Surveys | Website, email and in-store | Microsurveys by email, SMS, kiosk, QR code and website (source) |
| Review requests | Yes | Yes, from the Starter plan (source) |
| Replying | ||
| Review replies | AI drafts every reply in your brand voice; a person checks and sends it | AI drafts for third-party reviews, edited and posted by the user (source) |
| Other languages | Reviews in other languages analysed alongside English | Platform "currently only available in English" (source) |
| Understanding | ||
| Location scores | Every site scored on trust, quality, service, value and digital experience, rolled up by region and brand | Sentiment and keyword categories (source) |
| What to fix first | Issues ranked by likely effect on revenue and churn | Not found |
| Competitors | Rated at the same locations: 3 on Starter, 10 on Professional, unlimited on Enterprise | Competitor review data and local rank, Essential plan (source) |
| AI search visibility | Professional plan and above | Not found |
| Acting and proving it | ||
| Actions | Action plans with owners and due dates for each site | Assign reviews to team members, with notes (source) |
| Measuring a fix | Before-and-after scores per site with estimated revenue impact; tracking on every action from Professional | Not found |
| Audits, training, knowledge hub | Akili Operations add-on, £40 per location a month | Not found |
| Test ideas before launch | Akili TrueTwin™ customer digital twins, £300 a month | Not found |
| Other | ||
| Listings | Not offered | Add-on (source) |
| Alerts | Slack and Microsoft Teams | Integrations include Zapier and Hootsuite (source) |
| Commercials | ||
| Pricing | Published: £1,000 a month for up to 10 locations, £2,900 for up to 50 | Per location, per month, paid annually (source); G2 lists from $89 per location a month (source) |
| Users | Unlimited on every plan | Unlimited on Starter (source) |
| Contract | Monthly with no minimum term, or annual with two months free | Paid annually (source) |
| Setup | Included at no extra cost | Not stated |
| Data hosting | Google Cloud in the UK; EU hosting on Enterprise | AWS servers in the United States (source) |
| Ownership | Akili, a product of 12Kobo OÜ | Part of InMoment since 2022 (source), which joined Press Ganey Forsta in 2025 (source) |
ReviewTrackers information checked on 30 October 2026 from ReviewTrackers' public pages, help centre and G2. Features change; check with ReviewTrackers for the latest.
Five key differences
- From monitoring to priorities. ReviewTrackers is built to collect reviews from a very wide range of sources and categorise them. Akili scores each site on the same five measures and ranks the issues by likely effect on revenue, so each manager knows what to fix first.
- Measuring whether a fix worked. Akili tracks each action from owner to outcome, with before-and-after scores and an estimate of the revenue it's worth. We found no equivalent on ReviewTrackers' pages.
- More than reviews. Akili analyses social comments, survey answers and CRM or helpdesk tickets alongside reviews. ReviewTrackers imports first-party data as CSV files in its review format.
- Other languages. Akili analyses reviews written in other languages. ReviewTrackers' help centre says its platform is currently only available in English.
- Terms and hosting. Akili offers monthly plans with no minimum term and hosts data in the UK. ReviewTrackers is paid annually and stores data in the United States.
Where ReviewTrackers is the better fit
- You need reviews from a long list of niche or industry-specific sites.
- You want feedback requests by SMS or kiosk.
- You already use InMoment or other Press Ganey Forsta products.
- You want listings management as an add-on.
Where Akili is the better fit
- You want each site scored and the issues ranked by likely revenue impact.
- You want fixes assigned, tracked and measured in revenue terms.
- You want reviews, social comments, surveys and support tickets analysed together.
- You have sites in more than one country or language.
- You want monthly terms and UK data hosting.
Switching from ReviewTrackers
Setup is included. Akili connects your review profiles, loads past reviews and scores every location in the first session, so you can compare both tools side by side before your ReviewTrackers renewal.
Frequently asked questions
Is Akili a ReviewTrackers alternative?
Yes, for multi-location brands that want priorities and proof of impact as well as monitoring. If your priority is the widest possible list of review sources, ReviewTrackers covers more.
Who owns ReviewTrackers?
InMoment bought ReviewTrackers in 2022, and Press Ganey Forsta announced it was acquiring InMoment in May 2025.
How is pricing different?
ReviewTrackers prices per location, listed on G2 from $89 per location a month, billed annually. Akili prices by plan, not per location: Starter is a flat £1,000 a month for up to 10 locations and Professional £2,900 for up to 50, with no per-user fees. Only the Akili Operations add-on is priced per location.
Does Akili have a star rating calculator?
Yes. Akili's free Google review calculator works for one location or every branch at once.
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