At a glance
Listen360 is a customer feedback and reputation platform for multi-location brands and franchises. Its core is Net Promoter Score surveys, with detractor alerts and closed-loop follow-up, and review management powered by Chatmeter (source).
Akili is a customer intelligence platform for multi-location consumer brands. Surveys are one of many sources: Akili analyses them alongside reviews, delivery apps and social media, and turns the results into ranked, owned and measured actions for every site.
Feature comparison
| Akili | Listen360 | |
|---|---|---|
| Collecting feedback | ||
| Surveys | Website, email and in-store QR | NPS surveys (core product) |
| Review sites | Google, Trustpilot, Tripadvisor, Yelp, Facebook, Instagram, the App Store and more; other sources on request | Google, Facebook and Yelp named; monitoring "via Chatmeter" (source) |
| Delivery apps | Uber Eats and Deliveroo | Not listed |
| Social media | Instagram, Facebook, TikTok and Bluesky comments, plus Reddit and X | Social module |
| Your own data | CRM and helpdesk tickets, CSV upload and API | Not listed |
| Review requests | Yes | Sent to promoters after surveys |
| Replying | ||
| AI replies | Drafted for every review; a person approves each one | AI-generated replies |
| Detractor alerts | Alerts to Slack and Microsoft Teams | Detractor alerts and closed-loop resolution |
| Understanding | ||
| Location scores | Every site scored on trust, quality, service, value and digital experience | NPS by location, team and region |
| What to fix first | Issues ranked by likely revenue and churn impact | Not listed |
| Competitors | Benchmarked at each location | Not listed |
| AI search visibility | Professional plan and above | Not listed |
| Acting and proving it | ||
| Action plans | Owners and due dates for every site | Closed-loop follow-up with customers |
| Measuring fixes | Before-and-after scores with estimated revenue impact; tracking on every action from Professional | Not listed |
| Audits, training, knowledge hub | Akili Operations add-on | Not listed |
| Commercials | ||
| Pricing | Published on our website | Not published |
| Users | Unlimited on every plan | Priced per user, per Capterra (source) |
| Contract | Monthly with no minimum term, or annual | Not published |
| Data hosting | UK; EU on Enterprise | Not published |
Five differences that matter for franchise brands
- NPS is one signal, not the whole picture. Most customers never answer a survey, but many leave a review, order through a delivery app or comment on social media. Akili analyses all of these with your survey results, so you hear from more of your customers.
- Every franchisee can log in. Akili has no per-user fees, so head office, area managers and every franchisee can have access. Capterra lists Listen360 as priced per user.
- Benchmarks against local competitors. Akili compares each franchise location with the businesses customers choose instead. Listen360 doesn't list competitor benchmarking.
- Priorities head office can act on. Akili ranks each location's issues by likely revenue impact, so support teams focus where it matters most, then tracks each fix to its owner and measures the result.
- Transparent pricing. Akili publishes its prices; Listen360 prices on request.
What you get for the money
Every Akili plan includes surveys, all review sites, delivery apps, social comments, AI replies, location scores, competitor benchmarks and insight reports, with unlimited users:
- Starter: £1,000 a month for up to 10 locations (£833 billed annually).
- Professional: £2,900 a month for up to 50 locations, adding AI search visibility and impact tracking on every action.
- Enterprise: custom pricing for larger networks, including Akili Operations for every location.
For a franchise network, unlimited users matters: a per-user price grows with every franchisee and manager you add.
An example: a 40-location fitness franchise
Illustrative example. A gym franchise's NPS is steady, but Akili shows Google ratings falling at six clubs, with "broken equipment" and "cancellation difficulties" rising in reviews and Reddit threads. The cancellation issue ranks first because it drives churn across the network. Head office updates the cancellation process and sets an equipment-check action for each club manager; Akili tracks completion and shows ratings recovering over the next quarter.
Which is right for you?
Listen360 is a good fit if NPS is your main measure, closed-loop follow-up with detractors is your core workflow, and you run a US home services or fitness franchise. It is well rated by its users (4.8 from 57 reviews on Capterra).
Akili is the better fit if you want surveys, reviews, delivery apps and social media in one view, benchmarks against local competitors, priorities ranked by revenue, unlimited users and published pricing.
Frequently asked questions
Is Akili a Listen360 alternative?
Yes, for franchise and multi-location brands that want surveys analysed alongside every public review and social comment, with priorities and competitor benchmarks for each location.
Does Akili run surveys?
Yes. You can run surveys on your website, by email or in-store with a QR code, and Akili analyses the answers with your reviews.
Can every franchisee have access?
Yes. Every Akili plan includes unlimited users.
Does Akili send alerts for unhappy customers?
Yes. Akili sends alerts to Slack or Microsoft Teams and drafts a reply for a person to approve.
Where is Akili's data hosted?
On Google Cloud in the UK, with EU hosting available on Enterprise.
More comparisons
Alternatives guides
Trade marks belong to their owners and are used only to identify the products compared. If anything here is out of date, email hello@yourakili.com and we'll correct it.