Act
Know what to fix first, and get it done
Akili ranks every issue by its expected impact on revenue, churn and repeat visits, drafts review replies in your brand voice, and turns fixes into tasks your team can track.
Google review, Clerkenwell
2 stars, 3 hours ago
Waited 25 minutes for two coffees on Saturday morning. Staff were lovely but clearly short-handed. Won't be back at the weekend.
Draft reply
Thank you for telling us, and sorry for the wait. You are right that we were short on Saturday. We have added a second barista for weekend mornings from this week and would love the chance to make it up to you.
Illustrative example
Action plans
The fixes each branch should make first, ranked by impact on revenue and churn, with the customer evidence behind each one.
Review inbox
Every review and mention from every platform in one place, filtered by location.
AI-drafted replies
Reply to reviews in your brand voice in seconds. Edit, approve and send.
Campaigns and projects
Turn fixes into tasks with owners and deadlines, and plan the campaigns around them.
Run
Consistent quality at every location, every day
Akili gives head office one view of every branch and gives teams on the ground the training, checklists and know-how to meet your standards.
How was your visit to Clerkenwell today?
Brand standards audit
94%
Leeds, up from 81%Illustrative data
Training
Short lessons aimed at the issues customers raise. Gaps found, trained, checked.
Audits
Checklists against your brand standards, scored and compared across every site.
Knowledge hub
Playbooks, standards and what’s working at your best branches, in one place.
In-store feedback
QR feedback from every site, compared against your public reviews.
Prove
Show leadership what worked
Akili tracks every fix against the revenue, churn and brand perception results it was meant to move, and sends a clear report to the people who sign off the budget.
Brand perception on service, Clerkenwell
Weekly, since the weekend staffing fix
Illustrative data
Impact tracking
See how each fix moved revenue, churn and brand perception.
Location league table
See how far each branch is from your best, and which are closing the gap.
Works with Akili Intelligence
Operations fixes what Intelligence finds.
Every fix starts from what customers actually said, scored for brand perception by Akili Lens™ and compared with your competitors.
Secure by design
GDPR compliant and hosted on Google Cloud in the UK or EU, so your customer data is in safe hands.
The whole team, not just head office
Give location managers, regional leads and your agencies access, so everyone works from the same view.