Akili IntelligenceTop issues
Know what to fix first. At every location.
Akili groups thousands of reviews and comments into a short list of issues, and ranks them by what they are costing you.
Illustrative data for a fictional brand.
- Trustpilot
- Tripadvisor
- Yelp
- Deliveroo
- Uber Eats
- Just Eat
- TikTok
- Amazon
- App Store
- and more, with other sources on request
Thousands of reviews. No clear list of what to fix.
Most unhappy customers never tell you. They spend less, and say why in a review instead. Without a clear list of what they are raising, the loudest opinion in the room wins and the same complaints keep coming back.
of bad experiences lead customers to cut their spending.
of customers tell the company directly after a bad experience, a record low.
in global sales is at risk from bad customer experiences in 2026.
Sources: Qualtrics XM Institute (November 2025), a survey of 20,001 consumers in 14 countries; Qualtrics 2026 Consumer Experience Trends.
From what customers say to what to fix. In three steps.
Group
Akili reads every review and comment and groups them into clear issues, for the brand and for each location.
Rank
Each issue is ranked by its expected impact on revenue, churn and repeat visits. Urgent issues go to the top.
Act
Akili suggests actions for each issue. Accept one to give it an owner and a due date.
A short list, not a long report. With the evidence behind it.
Every mention grouped into a clear issue
Akili turns thousands of reviews and comments into a short list of named issues, each tagged to trust, quality, service, value or digital experience.
- Issues for the whole brand and for each location
- Filter by dimension, location or source
- New and rising issues called out
Illustrative data for a fictional brand.
Ranked by what it costs you
Not every complaint matters equally. Akili estimates the effect of fixing each issue, so the list starts with what will make the biggest difference.
- Expected impact on revenue, churn and repeat visits
- How much of each score the issue accounts for
- A plain summary of what Akili found
Illustrative data for a fictional brand.
The evidence behind every issue
See when an issue started, how fast it is growing and what customers said, so you can make the case for fixing it.
- Mentions over time, week by week
- The customer comments behind the issue, with links to the source
- Team notes, so everyone sees what has been checked
“Booked collection for 11 and waited 25 minutes. Staff were apologetic but it made us late.”
“Love the cakes, but the Saturday queue is out the door every week.”
Illustrative data for a fictional brand.
From issue to action, with an owner
Akili suggests what to do about each issue. Accept an action to give it an owner, or add your own.
- Suggested actions with their expected impact
- Urgent issues, such as food safety, flagged above the ranking
- Alerts in Slack or Microsoft Teams when an issue needs attention
Illustrative data for a fictional brand.
Built for the whole team. Not just head office.
Marketing and CX at head office
Stop reading reviews one by one. See the few issues that matter across the brand.
Operations and area managers
Know what each site should fix first, with the evidence to back it up.
Site managers and franchisees
See your own site's top issues and what customers said, in one place.
Included on every plan. From £1,000 a month for up to 10 locations.
Priced by plan, not per location or per user.
See pricing- Top issues for the brand and every location
- Ranked by expected impact
- Customer comments as evidence
- Suggested actions for each issue
- Urgent issue flags
- Slack and Microsoft Teams alerts
- Unlimited users
- Setup and onboarding
Questions, answered.
How does Akili find the top issues?
Akili reads every review, comment and mention, and groups those about the same problem into one named issue. Each issue shows how many customers mentioned it, where, and what they said.
How are issues ranked?
Issues are ranked by the expected effect of fixing them on revenue, churn and repeat visits. Akili shows the estimate as a range. Urgent issues, such as food safety, sit above the ranking.
How accurate is the impact estimate?
It is an estimate, shown as a range, based on how often an issue is mentioned, how serious it is and how recent. Use it to decide what to fix first, not as a forecast.
Can I see issues for one location?
Yes. You can see the top issues for the whole brand or for any single location, and filter by dimension or source.
What counts as an urgent issue?
Issues that carry a safety or legal risk, such as a customer reporting they became unwell, are flagged as urgent and shown first, however few mentions they have.
What happens after an issue is found?
Akili suggests actions for each issue. Accept one to give it an owner and a due date, or add your own. You can then see whether mentions fall and scores improve.
Where does the data come from?
Google, Trustpilot, Tripadvisor, Yelp, Amazon, the App Store, Uber Eats, Deliveroo, Just Eat, Facebook, Instagram, TikTok, LinkedIn, Bluesky, Reddit and X, plus Glassdoor and Indeed for employee reviews. Other sources can be added on request.
How much does it cost?
Top issues are included on every plan. Starter is £1,000 a month for up to 10 locations and Professional is £2,900 a month for up to 50, with unlimited users. Monthly plans have no minimum term. Prices exclude VAT.
Useful reading.
See Akili on your own brand
We will show you how customers see every location, and which fixes will grow revenue and cut churn.