Find your brand’s Achilles heel
Turning insights into action and action into measurable impact.
For marketing and CX teams
Know what customers want, before your competitors do.
Akili scours the internet for every review, social post and AI search answer about your brand and your competitors, then scores how customers perceive you with Akili Lens™. Then put your next menu, price or campaign in front of AI digital twins of your customers and see how they’ll react before you spend.
For operations and CX teams
The same great experience at every location.
Akili ranks what to fix, trains and audits every branch against your brand standards, shares what works across every site and shows leadership what changed.
Works with the tools you already use
Industries
Made for every kind of location
From restaurant groups to retailers and hotels, Akili adapts to how your locations work and what your customers care about.
For multi-location brands
Are you a multi-location brand?
Compare every branch, region and brand on one scale. Find the weak site before it drags down the rest.
Who builds Akili
Built with the teams who run consumer brands
Shaped with marketing and operations leaders at national brands. Built by former product and engineering leaders from Spotify, Deloitte and Google.
Secure by design
Akili is GDPR compliant and runs on Google Cloud. Your data is hosted in the UK by default, or in the EU if you prefer.
Questions marketing, CX and ops teams ask us.
What does Akili do?
Akili reads what customers say about your brand and your competitors at every location. It scores how customers perceive your brand at every location, ranks each issue by its expected impact on revenue and churn, and tracks whether the fix delivered.
Where does the data come from?
Public sources such as Trustpilot, Google reviews, the App Store, Reddit and X, plus anything you add: support tickets, survey responses and your own customer data.
How does Akili estimate impact?
Akili reads and understands what customers say about your brand across reviews, social media, forums, surveys and the customer feedback you share with us. It then estimates the impact of fixing each issue using a blend of academic research, industry benchmarks, real-world evidence and Akili’s own proprietary model. Akili also learns from the results of the changes you make, so its estimates get smarter over time.
Who is Akili for?
Marketing, CX and operations teams at consumer brands with more than one location, such as restaurant, café, retail and hospitality groups. Every score, theme and action can be viewed by location, region or brand.
Is Akili GDPR compliant?
Yes. Akili is GDPR compliant and hosted on Google Cloud, in the UK by default or the EU if you prefer.
Can I see Akili on my own brand?
Yes. Book a demo and we will show you Akili running on your own reviews, next to your closest competitors.