At a glance
Localyser is a review, messaging and feedback platform for multi-location brands, popular with food, beverage and hospitality groups. It covers around 75 review sources and offers AI replies, competitor reports and performance by location (source).
Akili is a customer intelligence platform for multi-location consumer brands. It brings reviews, delivery apps, social comments, surveys and your own customer data together, scores every site on five measures, and turns what customers say into ranked, owned and measured actions.
Feature comparison
| Akili | Localyser | |
|---|---|---|
| Collecting feedback | ||
| Review sites | Google, Trustpilot, Tripadvisor, Yelp, Facebook, Instagram, the App Store and more; other sources on request | Around 75 sources, including Google and Tripadvisor (source) |
| Delivery apps | Uber Eats and Deliveroo | Uber Eats and Deliveroo |
| Social media | Instagram, Facebook, TikTok and Bluesky comments, plus Reddit and X | Instagram and Twitter |
| Surveys | Website, email and in-store QR | Surveys |
| Your own data | CRM and helpdesk tickets, CSV upload and API | Not listed |
| Replying | ||
| AI replies | Drafted for every review; a person approves each one before it's posted | ChatGPT-drafted replies and star-based auto-replies (source) |
| Other languages | Reviews in other languages analysed with English | Not listed |
| Understanding | ||
| Location scores | Every site scored on trust, quality, service, value and digital experience, rolled up by region and brand | Performance by location; summary emails naming best and worst sites |
| What to fix first | Issues ranked by likely revenue and churn impact | AI word cloud and summaries |
| Competitors | Benchmarked at each location on the same five measures | Competitor reports on ratings and sentiment |
| AI search visibility | Professional plan and above | Not listed |
| Acting and proving it | ||
| Action plans | Owners and due dates for every site | Not listed |
| Measuring fixes | Before-and-after scores with estimated revenue impact; tracking on every action from Professional | Not listed |
| Audits, training, knowledge hub | Akili Operations add-on | Not listed |
| Test ideas first | Akili TrueTwin™ customer digital twins | Not listed |
| Commercials | ||
| Pricing | Published on our website, everything above included in each plan | Quote-based; not published on its website |
| Users | Unlimited | Not listed |
| Contract | Monthly with no minimum term, or annual | Not listed |
| Data hosting | UK; EU on Enterprise | Not listed |
Five differences that matter for multi-location brands
- Every reply is checked by a person. Localyser offers star-based auto-replies. Akili drafts each reply in your brand voice and a team member approves it, so nothing goes out under your name unseen. On a bad day, that matters.
- Priorities, not just patterns. Word clouds and summaries show what people mention. Akili goes further and ranks each issue at each site by its likely effect on revenue and churn, so managers know what to fix first.
- From insight to accountable action. Each priority becomes an action with an owner and a due date. Akili then measures the site's scores before and after and estimates the revenue the change is worth.
- All your customer data in one analysis. Akili adds CRM and helpdesk tickets, survey answers and your own data via CSV or API, alongside reviews and social comments.
- AI search visibility. Akili shows how ChatGPT and other AI assistants describe your brand and locations, and what to change to be recommended more often.
What you get for the money
Akili publishes its prices, and every plan includes all sources, AI replies, location scores, competitor benchmarks and insight reports, with unlimited users:
- Starter: £1,000 a month for up to 10 locations (£833 billed annually).
- Professional: £2,900 a month for up to 50 locations, adding AI search visibility, impact tracking on every action and weekly reports.
- Add-ons: Akili Operations for audits, training and a knowledge hub (£40 per location a month), and Akili TrueTwin™ (£300 a month).
Localyser prices on request, so compare like for like by asking for a quote that includes the same number of locations, sources, AI replies and competitor reports.
An example: a 20-site hotel and restaurant group
Illustrative example. A hospitality group's summary email shows its weakest site each week, but the same names keep appearing. In Akili, the operations director sees that "slow check-in" at three hotels and "wait for food" at two restaurants are the issues most likely to cost revenue, assigns each to the general manager with a due date, and checks the before-and-after scores at the monthly review.
Which is right for you?
Localyser is a good fit if you want well-rated review management and messaging for food and hospitality sites (4.8 on both G2 and Capterra), and you're comfortable with some replies posting automatically.
Akili is the better fit if you want every reply approved by a person, issues ranked by revenue at each site, fixes tracked to owners and measured, and AI search visibility in the same platform.
Frequently asked questions
Is Akili a Localyser alternative?
Yes. Akili covers review monitoring, delivery apps, AI replies and competitor benchmarks, and adds revenue-ranked priorities, action tracking, impact measurement and AI search visibility.
Does Akili post replies automatically?
No. Every reply is drafted by Akili and approved by a person before it's posted.
Does Akili cover Deliveroo and Uber Eats?
Yes, alongside Google, Tripadvisor, Trustpilot, Yelp and social media.
Can Akili analyse our support tickets?
Yes. Akili connects to CRM and helpdesk tools, and accepts CSV uploads and API data.
How quickly can we start?
Setup is included, and your past reviews are loaded and analysed in the first session.
More comparisons
Alternatives guides
Trade marks belong to their owners and are used only to identify the products compared. If anything here is out of date, email hello@yourakili.com and we'll correct it.