OperationsReview response policy for multi-site brands (free template)
A free review response policy template for multi-site brands: who replies, how fast, what every reply includes, what to escalate, and how to check it's working.
OperationsOperations
How to keep every location consistent: review replies, response policies and who does what across a franchise or multi-site network.
3 articles
Operations
OperationsWho should reply to reviews in a franchise: head office or the franchisee?
Head office, franchisee or a split? How the three models compare, how to choose for your network, and what to write into your franchise agreement.
OperationsHow to reply to negative reviews across a franchise
A reply standard franchisees can follow: what a good response includes, worked examples, and which complaints should go to head office.
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