Akili Insightshttps://yourakili.com/insightsInsights for marketing, CX and operations teams at multi-location consumer brands.en-gbHow to reply to negative reviews across a franchisehttps://yourakili.com/insights/franchise-negative-review-responseshttps://yourakili.com/insights/franchise-negative-review-responsesOperationsThu, 08 Oct 2026 00:00:00 +0000A reply standard franchisees can follow: what a good response includes, worked examples, and which complaints should go to head office.Why one branch drags down your whole brand rating, and how to find ithttps://yourakili.com/insights/one-branch-dragging-down-brand-ratinghttps://yourakili.com/insights/one-branch-dragging-down-brand-ratingCustomer insightThu, 08 Oct 2026 00:00:00 +0000How one weak branch pulls down a multi-site brand's rating, why the group average hides it, and a simple method to find the branch that's costing you most.How to track Google reviews across every branchhttps://yourakili.com/insights/track-google-reviews-multiple-locationshttps://yourakili.com/insights/track-google-reviews-multiple-locationsCustomer insightThu, 08 Oct 2026 00:00:00 +0000A step-by-step method for multi-site brands to track Google reviews branch by branch, the measures to watch, and where spreadsheets stop working.